By Bebell Digital Solutions
Last updated date: July 31, 2026
This website is operated by Bebell Digital Solutions. Throughout the site, the terms "Bebell Digital Solutions", "HelpDesk", "we" and "our" refer to Bebell Digital Solutions, its subsidiaries and affiliates (as applicable). Bebell Digital Solutions offers this website, including all information, tools and services available on this site (collectively the "Service"), to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site, using the Service, using any of our products and services, participating in an electronic conversation facilitated by our products and services, and/or purchasing something from us, you engage in the "Service" and agree to be bound by the following terms and conditions ("Terms of Service" or "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Service, including, without limitation, users who are browsers, vendors, customers, merchants, consumers and/or contributors of content.
Please read these Terms of Service carefully before accessing or using the Service. By accessing or using any part of the Service, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Service. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current website will also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Service following the posting of any changes constitutes acceptance of those changes.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in the Dominican Republic (18 years), or that you are the age of majority in the Dominican Republic and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our Service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws and laws governing communications and marketing).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without our express written permission.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
The Service is available only to persons who are at least 18 years of age.
We are not responsible if information available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
Products or Services are available exclusively online through the website. These products or Services may have limited quantities and are subject to refunds only in accordance with our Refund Policy.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Our charges for monthly plans are posted on our website and may change from time to time. If any part of a month is included in the Term, then payment is due for the full month. Payments are due for any month on the same or closest date to the date you made your first monthly payment (the "Payment Date"). If you exceed your shipping limit and reach another pricing tier, you must pay at the higher tier on or before the next payment date. If the Term ends before that payment is due, you will still be required to make a payment at the higher tier.
If you have subscribed to a HelpDesk PRO subscription, you will provide us with valid credit card information and you hereby authorize us to deduct the monthly charges from that credit card. You will replace the information for any credit card that expires with information for a valid one. Anyone using a credit card represents and warrants that they are authorized to use that credit card, and that any and all charges may be billed to that credit card and will not be rejected. If we are unable to process your credit card order, we will attempt to contact you by email and we will suspend your account until your payment can be processed.
We will give you a refund for a prepaid month if we stop providing you with our Services for a reason that is not set forth in these Terms. You will not be entitled to a refund from us under any other circumstance. We may offer a refund if a Member requests it based on the requirements posted on the Website.
We may change our fees at any time by posting a new pricing structure on our website and/or sending you a notification by email.
The Service may include certain features that allow you to sell goods, products, content, media and services (your "User Products") through in-bot payments.
You are solely responsible for the content of your communications with your end users through the Service, any User Products you may provide through your use of the Service, any activity related to payments, and any promotion and content related to or referred to in your bot or through your use of the Service, and compliance with any laws applicable thereto. We are simply providing the platform for you to administer such activities. We are not involved in and disclaim any liability for your User Products, your relationship with and/or any transaction with any actual or potential end user of your User Products. When someone purchases your User Products, the payments for such transaction will be processed through a third-party payment service, in accordance with the terms of service and other applicable policies of such service provider. We are neither a party to nor in any way responsible for your relationship with payment service providers, or for the actions of any of these payment service providers.
By using any of our payment features, you acknowledge, warrant and agree that:
We may, at any time and in our sole discretion, suspend, disable access to or remove your bot and/or any User Products (if any suspicious activity, content or product is detected or reported), whether incorporated, published or otherwise part of your bot at that time, without any liability to you or to any of your end users, including any resulting loss of capability.
You are solely responsible for verifying the identity of users and the eligibility of a presented payment card used to purchase your User Products, products and services, and HelpDesk does not guarantee or assume any liability for authorized and completed transactions that may subsequently be reversed or charged back. You are solely responsible for all reversed or charged back transactions, regardless of the reason for or timing of the reversal or chargeback. HelpDesk may add or remove one or more card types as a supported payment card at any time without prior notice.
You, and only you, are responsible for providing service to your customers for any and all issues related to your products and services, including, but not limited to, issues arising from the processing of customers' cards through the Service.
You are fully responsible for the security of data on your website or otherwise in your possession. You agree to comply with all applicable state and federal laws and rules in connection with your collection, security and dissemination of any personal, financial, card or transaction information on your website.
You represent and warrant that your use of any part of the Service will comply with all applicable laws and regulations of the Dominican Republic. You are responsible for determining whether our Services are suitable for your use in light of any applicable regulations, such as data privacy laws or any other law. If you are subject to regulations and use our Service, we will not be responsible if our Service does not meet those requirements. You may not use our Service for any illegal or discriminatory activity, including acts prohibited by the laws that apply to commerce in the Dominican Republic. It is also your responsibility to notify the end user about data collection in connection with the Software, as required by applicable law.
You represent and warrant that you will be solely responsible for obtaining end-user consent for text messaging in full compliance with all applicable laws, rules and regulations, including, without limitation, Law No. 172-13 on the Protection of Personal Data and any other relevant regulations in the Dominican Republic. In addition, you represent and warrant that you will not use the service to communicate with consumers who have asked you to stop contacting them.
If you are located in the Dominican Republic or serve end users in the Dominican market, you represent and warrant that when using the Software:
You agree not to use the Service to collect, manage or process sensitive information. We will have no liability that may result from your use of the Service to collect or manage sensitive information.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the Service is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which the relevant third-party providers provide the tools.
We may also, in the future, offer new services and/or features through the website (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available through our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review carefully the third parties' policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions regarding third-party products should be directed to the third party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by postal mail or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party's intellectual property rights or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We assume no responsibility and assume no liability for any comments posted by you or any third party.
Your submission of personal information through the Service is governed by our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content, or the Service: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; (l) in any way that violates Facebook platform policies, if applicable. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
You also agree not to misuse our Services, for example, by interfering with them or accessing them using a method other than the interface and the instructions that we provide. You may not do any of the following while accessing or using the Services: (1) access, tamper with, or use non-public areas of the Service or Bebell Digital Solutions' computer systems; (2) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (3) access or search or attempt to access or search the Service by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by Bebell Digital Solutions and third-party integrations authorized by us (and only pursuant to the applicable terms and conditions), unless you have been specifically allowed to do so in a separate agreement with Bebell Digital Solutions (NOTE: crawling the Service is permissible if done in accordance with the provisions of the robots.txt file and is limited to the publicly accessible portions of the Service, however, scraping the Services without the prior consent of Bebell Digital Solutions is expressly prohibited); (4) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (5) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Service, or by scripting content in such a manner as to interfere with or create an undue burden on the Service.
We reserve the right to limit access to the platform for users and/or Facebook pages whose actions result in the degradation of the experience of other users of the platform, other Facebook users, employees, affiliates or partners of Facebook, or employees, affiliates or partners of Bebell Digital Solutions.
We also reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to (1) satisfy any applicable law, regulation, legal process or governmental request, (2) enforce the Terms, including investigation of potential violations hereof, (3) detect, prevent, or otherwise address fraud, security or technical issues, (4) respond to user support requests, or (5) protect the rights, property or safety of Bebell Digital Solutions, its users and the public. Bebell Digital Solutions does not disclose personally identifying information to third parties except in accordance with our Privacy Policy.
We do not guarantee, represent or warrant that your use of the Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services delivered to you through the Service are provided (except as expressly stated by us) "as is" and "as available" for your use, without any representation, warranty or condition of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Bebell Digital Solutions, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the services or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Bebell Digital Solutions and any parent, subsidiary, affiliate, partner, officer, director, agent, contractor, licensor, service provider, subcontractor, supplier, intern and employee, from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
In the event that these Terms are terminated, the obligations and liabilities of the parties incurred prior to such date shall survive the termination of these Terms for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our Service.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
If you wish to communicate with your users via text messages or email, you hereby accept the following Compliance and Indemnification Terms ("CIT"). You are required to use the Service in full compliance with all applicable laws and regulations in the Dominican Republic, including, without limitation, Law No. 172-13 on the Protection of Personal Data and any other relevant regulations on electronic communications. By making use of the Services, you expressly warrant that you comply and will continue to comply fully with the law.
You agree that you have read and understand electronic messaging laws and any applicable laws and regulations in the Dominican Republic. You understand that in some cases, local restrictions may be more restrictive than the general ones. You should review these rules with your own legal counsel to make sure you understand and comply with them. HelpDesk will not assume responsibility for ensuring that your activities comply with applicable legal requirements. HelpDesk will not assume any liability if you are ever found guilty or liable for any violation of the law, rule or regulation. Notwithstanding the foregoing, you acknowledge that HelpDesk is taking active steps to help support its customers' compliance, including by having you accept these Terms.
You understand and acknowledge that it is generally a violation of the law, including Law No. 172-13, to contact a consumer by telephone, text message or email without prior express written consent. HelpDesk is not responsible for ensuring that you do not transmit messages to consumers, including by telephone or email, in violation of consent rules.
You understand and acknowledge that it is generally a violation of the law to contact a consumer by text message, telephone, electronic messaging or email without prior express written consent. You will not contact any person through the Services or about the Services unless you have established consent to do so in accordance with applicable law. You will provide evidence of such consents or opt-ins, the messages you have sent, and your implementation of unsubscribe requests to us if requested. You will include all content required by applicable laws in your messages, including your name, mailing address, an email address, phone or web address, and the ability to opt out. You will not send any message to any person using the Services if the person has opted out or withdrawn their consent, even if they have replied "STOP" or similar to one of your previous messages. You and not HelpDesk is solely responsible for the content of your messages and their compliance with all applicable laws. You acknowledge and agree that HelpDesk acts solely as a service provider to enable the sending of your messages, but that you exercise control over the content and destination of the message, and must ensure that your messages comply with all applicable laws.
HelpDesk is not responsible for ensuring that you do not transmit messages to consumers, including by text message, telephone or email, in violation of consent rules.
You agree to indemnify, defend and hold harmless HelpDesk, along with its owners, members, directors, officers, agents, employees, contractors, consultants and suppliers, from and against any and all claims, demands, fines, costs, expenses, judgments and fees, including reasonable attorneys' fees, court costs and expenses, arising from a claim alleging any violation on your part of the law, or alleging facts that would constitute a breach of your warranties or obligations contained in these Terms, including this CIT. You will indemnify, defend or promptly settle any third-party claim, demand, litigation, investigation or proceeding brought against HelpDesk. HelpDesk: (i) will promptly notify you of such claim, (ii) will provide you with reasonable information, assistance and cooperation to defend the litigation or proceeding, and (iii) will give you control and authority over the defense and settlement of such claim, subject to HelpDesk's approval of any settlement, which approval will not be unreasonably withheld.
You verify that any contact information provided to HelpDesk and its customers, including, but not limited to, your email address and mobile phone number, is true and accurate. You further verify that you are the telephone or email subscriber and/or that you own any telephone number and/or email address that you provide to HelpDesk and its customers. You acknowledge that by voluntarily providing your telephone numbers and/or email addresses to HelpDesk and its customers, you expressly agree to be contacted at the telephone numbers and/or email addresses you provide. You consent to receive emails, text messages, pre-recorded voice messages and/or autodialed calls by or on behalf of HelpDesk and its customers related to this agreement, any transaction with HelpDesk and its customers, matters related to your account, and promotions from HelpDesk and its customers. These communications may be made by or on behalf of HelpDesk and its customers, even if your telephone number is registered on any state, provincial, territorial or federal Do Not Call list. You acknowledge that your telephone carrier may charge you for these text messages or calls and that HelpDesk and its customers will not be responsible for these charges.
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to [email protected].
