Communication Channels

Connect Your Chat Channels

HelpDesk brings all your channels together in one place so you never miss an opportunity again.

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Live Chat (Web)

Let your customers contact you instantly from your website using our full-featured live chat widget. Boost engagement and speed up replies.

WhatsApp Business

The app trusted by more than 3 billion users. Ideal for fast support and updates, with an incredible 98% open rate.

Facebook Messenger

Connect with more than a billion active users. A key tool for support and marketing, achieving high engagement rates worldwide.

Instagram DM

Interact on the world's largest visual social network. It offers a conversational experience ideal for discovering products and building relationships with your audience.

SMS (Twilio)

A universal channel with access to more than 5 billion people. Deliver instant notifications with a 98% open rate, even without internet access.

Telegram

A global platform focused on privacy and speed with more than a billion users. It processes millions of messages daily in rapidly growing communities.

Viber

A messaging app with strong adoption in Europe and Asia. Send direct updates leveraging its rich multimedia content tools.

LINE

Dominant in Japan and Southeast Asia. A versatile tool that goes beyond messaging, integrating multiple business services.

WeChat

The massive super-app with 1.4 billion users. Dominant in China, it's a complete ecosystem for messaging, payments, and support.

Zalo

The leading platform in Vietnam with 79 million active users. Essential for deeply connecting with customers and audiences in this region.

Email

The classic, essential channel. Manage all your support emails directly from your HelpDesk inbox, without having to jump between tabs.

API Channel

Connect any third-party platform directly to your system. Integrate custom apps while keeping all your conversations in one unified panel.