By Bebell Digital Solutions
Last Updated Date: July 31, 2026
At Bebell Digital Solutions ("HelpDesk", "we", "us", "our"), we consider the privacy of the visitors to our website https://helpdesk.icu (the "Site") and the security of their personal information to be extremely important. This Privacy Policy document describes, in detail, the types of personal information that we collect and record on the Site, and how we use and disclose personal information. As used in this Privacy Policy, "personal information" means any information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with an individual or, where applicable, a household. This Privacy Policy applies only to personal information collected on the Site and to personal information collected in connection with our Customers (as defined below). This Privacy Policy does not apply to any information collected offline or through channels other than this Site or in connection with the provision of our Services (as defined below).
The personal information we collect depends largely on the interaction that takes place between you and HelpDesk, most of which can be classified as follows:
(i) HelpDesk Customers ("Customers"): Name, address, company name, identification, publicly available social media profile information, email, IT information (IP addresses, usage data, cookie data, browser data); financial information (credit card details, account details, payment information). We use an external service provider to process your credit card transactions. These third parties are governed by their own agreements.
(ii) Purchase of a PRO subscription. When you subscribe to a PRO Subscription for the Services, we collect information to process your payment and create your customer account. This information includes name, email address, physical address, phone number, and company name where applicable. We retain the last four digits of your credit card to allow you to identify the card used for future purchases. We use an external service provider to process your credit card transactions. These third parties are governed by their own agreements.
(iii) Customer-generated content. Our products and services often give you the option to provide feedback, such as suggestions, compliments, or issues encountered. We encourage you to provide such feedback, as well as to engage with comments on our blog and community page. If you choose to post a comment, your username, city, and any other information you choose to post will be visible to the public. We are not responsible for the privacy of any information you choose to publish on the Site, including on our blogs, nor for the accuracy of the information contained in those posts. Any information you disclose becomes public information. We cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law, or your personal privacy.
(iv) Data collected for and by our Customers. As you use our Services, you may import into our system personal information you have collected from your users, customers, prospects, and contacts from social media and messaging platforms (collectively "Subscribers") or other people. We do not have a direct relationship with your Subscribers or with anyone other than you, and for that reason, you are responsible for ensuring that you have the appropriate permission and legal basis for us to collect and process information about those people. As part of our Services, we may use and incorporate into features information you have provided, that we have collected from you, or that we have collected about Subscribers.
(v) Automatically collected information. Our servers may automatically log certain information about how you use our Site (we refer to this information as "Log Data"), including both Customers and casual visitors. Log Data may include information such as a user's Internet Protocol (IP) address, device and browser type, operating system, the pages or features of our Site a user browsed and the time spent on those pages or features, the frequency with which a user uses the Site, search terms, links on our Site that a user clicked on or used, and other statistics. HelpDesk and our partners may use various technologies to collect and store information when you use our Services, and this may include the use of cookies and similar tracking technologies on our Site, such as pixels and web beacons. Users can control the use of cookies at the individual browser level. Alone or in combination with other information, log files and information collected through cookies may constitute personal information.
(vi) Sensitive personal information. Subject to the following paragraph, we ask that you not send us or disclose any sensitive personal information (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometric or genetic characteristics, criminal background, or trade union membership) on or through the Services or otherwise. If you send us or disclose any sensitive personal information (such as when you submit Customer-generated content to the Site), you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not provide it. You may use your data protection rights to object to or restrict the processing of this sensitive personal information, or to delete such information, as detailed below under the heading "Your Data Protection Rights and Choices".
We do not share or sell the personal information you provide to us with other organizations without your express consent, except as described in this Privacy Policy. We disclose personal information to third parties under the following circumstances:
You have the following rights, in accordance with Law No. 172-13 on the Protection of Personal Data of the Dominican Republic:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Access to Data Controlled by our Customers. HelpDesk does not have a direct relationship with the individuals whose personal information is contained in the Custom User Fields processed by our Service. An individual seeking access, or seeking to correct, amend, or delete personal information provided by our users, must direct their request directly to the Customer.
We will retain the personal information we process on behalf of our Customers for as long as necessary to provide our Services or for an indefinite period to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements. If required by law, we will delete personal information by erasing it from our database.
Your personal information may be stored and processed in any country where we have facilities or where we engage service providers. By accepting the terms of this Privacy Policy, you acknowledge, agree, and consent to (1) the transfer and processing of personal information on servers located outside the country where you reside and (2) our collection and use of your personal information as described herein and in accordance with the data protection laws of the countries in which we have facilities or in which we engage service providers, which may be different and may be less protective than those of your country.
We believe it is important to provide additional protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in, and/or monitor and guide their online activity. The Site and/or the Services are not intended to be used by persons under 16 years of age, nor does HelpDesk knowingly collect or solicit personal information from persons under 16 years of age. If you are under 16 years of age, you must not attempt to register for the Services or send us any information about yourself, including your name, address, phone number, or email address. In the event that we confirm that we have collected personal information from someone under 16 years of age without verification of parental consent, we will delete that information immediately. If you are a parent or legal guardian of a child under 16 years of age and you believe we might have any information from or about such child, please contact us.
If a security breach causes an unauthorized intrusion into our system that materially affects you or your Subscribers, HelpDesk will notify you as soon as possible and will then report the action we took in response.
We take reasonable and appropriate measures to protect personal information against loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the personal information. Despite these efforts to store personal information collected on and through the Site and/or the Services and otherwise by us in a secure operating environment that is not available to the public, we cannot guarantee the security of personal information during its transmission or its storage on our systems. In addition, while we attempt to ensure the integrity and security of personal information, we cannot guarantee that our security measures will prevent third parties, such as so-called hackers, from illegally obtaining access to personal information. We do not warrant or represent that personal information about you will be protected against loss, misuse, or alteration by third parties.
Our credit card processing provider uses security measures to protect your information both during the transaction and after it is completed. If you have any questions about the security of your Personal Information, you can contact us by email at [email protected] with the subject "privacy policy questions".
If you are an individual located in the Dominican Republic, our legal basis for collecting and using the personal information described above will depend on the personal information in question and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interest. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and will inform you whether the provision of your personal information is mandatory or not (as well as the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information based on our legitimate business interests, we will make clear to you at the relevant time what those legitimate business interests are.
If you have questions or need further information about the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the "How to Contact Us" heading below.
Changes to this Privacy Policy will be made when necessary in response to changes in legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, in accordance with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where required by applicable data protection laws.
You can see when this Privacy Policy was last updated by checking the "Last Updated" date displayed at the top of this Privacy Policy. The new Privacy Policy will apply to all current and past users of the website and will replace any prior notice that is inconsistent with it.
If you need more information or have any questions about our privacy policy, please do not hesitate to contact us by email at [email protected] with the subject "privacy policy questions".
