This Cookie Policy explains how Bebell Digital Solutions ("HelpDesk", "we", "our") uses cookies and similar technologies on our website https://helpdesk.icu (the "Site"). By using our Site, you agree to the use of cookies in accordance with this Cookie Policy. If you do not agree to the use of cookies, you can disable them by following the instructions detailed below in the "How to Manage Cookies" section, or refrain from using the Site.
1. What are Cookies?
Cookies are small text files that are stored in your browser or device when you visit a website. They allow the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don't have to re-enter them each time you return to the site or browse from one page to another.
2. Constitutional and Legal Basis for the Use of Cookies
The use of cookies by HelpDesk is carried out within the framework of the Constitution of the Dominican Republic and applicable legislation, especially Law No. 172-13 on the Protection of Personal Data.
- Right to Privacy and Protection of Personal Data: The Constitution of the Dominican Republic (Article 44 of the 2015 Constitution, which has its roots in Article 8, numeral 18 of the 1966 Constitution on the inviolability of correspondence and private papers) guarantees the right to privacy and honor, as well as the protection of personal data. Law No. 172-13 develops these principles, establishing that the processing of personal data requires the consent of the data subject, except for legal exceptions. The use of cookies, by involving the collection of certain browsing data, is carried out with the objective of improving your experience and with due respect for these fundamental rights. (Source links: republicadominicanaconstitucion1966.pdf, libro-constitucion-y-sus-reformas-tomo-i.pdf)
- Freedom of Enterprise: The Constitution also protects freedom of enterprise (Article 50 of the 2015 Constitution, or Article 8, paragraph 13 of the 1966 Constitution), which allows us to offer our services and improve the functionality of our Site through tools such as cookies, always within the legal framework and respecting the rights of users. (Source links: republicadominicanaconstitucion1966.pdf, libro-constitucion-y-sus-reformas-tomo-i.pdf)
By continuing to use our Site, you grant your consent for the use of cookies in accordance with this policy, acknowledging that you have the right to manage and revoke such consent at any time.
3. How Does HelpDesk Use Cookies?
We use cookies for various purposes, including:
- Essential Site Operation: To allow you to browse the Site and use its essential features, such as accessing secure areas.
- User Experience Enhancement: To remember your preferences (language, region, etc.) and personalize your experience.
- Analytics and Performance: To collect information about how visitors use our Site, which pages they visit most frequently, and whether they encounter error messages. This information helps us improve the operation of the Site.
- Targeted Advertising: To show you ads relevant to your interests, both on our Site and on other websites.
- Security: To help identify and prevent security risks.
4. Types of Cookies Used by HelpDesk
We classify the cookies we use into the following categories:
- Strictly Necessary Cookies: They are essential for the Site to function properly. Without these cookies, we could not offer you services such as login or managing your account. They do not require your explicit consent, as they are fundamental to the functionality of the Site.
- Performance and Analytics Cookies: These cookies collect information about how visitors use the Site, for example, which pages they visit most frequently. They help us understand the performance of our Site and improve it. The information collected is aggregated and anonymous.
- Functionality Cookies: They allow the Site to remember the choices you make (such as your username, language, or the region you are in) and provide enhanced and more personal features. For example, they can remember the changes you have made to the text size, fonts, and other parts of web pages that you can customize.
- Advertising or Targeting Cookies: These cookies are used to show ads that are more relevant to you and your interests. They are also used to limit the number of times you see an ad, as well as to help measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with the permission of the website operator.
- Third-Party Cookies: In addition to our own cookies, we may also use various third-party cookies to report Site usage statistics, deliver advertisements, and more. These cookies are managed by third parties and not by HelpDesk. For example, we use Google Analytics to help us understand how users interact with the Site.
5. How to Manage Cookies
You have control over cookies and can manage them in several ways:
- Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to notify you when you receive a cookie, allowing you to decide whether to accept it or not. You can also set your browser to reject all cookies or to delete existing cookies. Please note that if you disable cookies, some features of our Site may not work properly.
- For Google Chrome: https://support.google.com/chrome/answer/95647
- For Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
- For Microsoft Edge: https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09
- For Safari: https://support.apple.com/en-us/guide/safari/sfri11471/mac
- Opt-Out Tools: Some third-party advertising networks offer the ability to opt out of receiving their cookies. You can visit sites such as the Network Advertising Initiative (NAI) at http://www.networkadvertising.org/choices/ or the Digital Advertising Alliance (DAA) at http://www.aboutads.info/choices/ for more information.
6. Changes to Our Cookie Policy
We may update this Cookie Policy from time to time to reflect, for example, changes in the cookies we use or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this Cookie Policy indicates when it was last reviewed. We recommend that you review this Cookie Policy periodically to stay informed about our use of cookies and related technologies.
8. How to Contact Us
If you have any questions about our Cookie Policy, please do not hesitate to contact us by email at [email protected] with the subject "cookie policy questions".
Recommendation for Your Lawyer:
It is crucial that a lawyer specialized in Dominican law and data protection reviews this Cookie Policy. The lawyer will be able to:
- Ensure full compliance with Law No. 172-13 on the Protection of Personal Data and any other relevant regulations.
- Verify that the description of the types of cookies and their purpose is accurate and complete for HelpDesk's specific operations.
- Advise on the implementation of a cookie consent banner that complies with Dominican legal requirements, especially with respect to informed consent and the ability to reject or accept different categories of cookies.
- Confirm the adequacy of the links to the browser cookie management guides.
- Ensure that the policy is consistent with HelpDesk's Terms and Conditions of Service and Privacy Policy.
